Shipping policy

(1) We ship our goods all over the world and free of charge to the following countries: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, the United Kingdom, and the USA. This information is not binding, unless agreed otherwise.

(2) We use insured express shipment for our deliveries. Delivery is carried out by shipping the item purchased to the address provided by Buyer. The expected time of delivery will be shown to the customer in the respective product description and is valid from receipt of payment. Delivery times may be subject to the usual time fluctuations encountered with postal deliveries and may be delayed due to force majeure and other events that are outside the sphere of influence of Tradeluxe Uhrenhandels GmbH and/or its assigned agents.

(3) Damage caused during transport shall be reported immediately to the transport manager. In case of complaints, Buyer shall describe the defect(s) in detail and notify Vendor of any such defect(s) in written form (via email) within 1 day of receiving the shipment.

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